Refund policy

30-DAY GUARANTEE & REFUND POLICY

Trying something new should feel low-risk. If CS2™ isn't the right fit for you, our 30-Day Guarantee lets us make it right. Whether that's a refund or store credit depends on how you ordered, so check the section that applies to you below.

We don't require product to be sent back. Refunds and store credit are handled without a return.

Quick summary:

The guarantee is for first-time CS2™ customers only and covers one box (30 servings). Additional boxes, in the same order or a later one, aren't covered.
One-time order: refund to your original payment method for one box, within 30 days of delivery.
Multi-box orders (60 or 90 servings): your refund or credit is based on the per-box price you paid.
Subscription order: refund to your original payment method for one box, minus the cost of shipping.
Discount code orders (including subscription orders that used a code): store credit for one box, not a cash refund.
Want to skip, pause, or cancel your subscription? You can do that anytime before your next renewal is charged, at no cost, separate from all of this. See our Cancellation Policy.

Who Qualifies

To use the 30-Day Guarantee, on any type of order:

You're a first-time CS2™ purchaser.
You've given it a fair shot - at least 20 consecutive nights as directed. (Sleep support takes time to build, and we want you to give it a real chance before deciding.)
You reach out within 30 days of delivery (based on tracking).
You've got proof of purchase and proof of use (see How to Request a Refund or Credit below).

One Box Per Customer

The 30-Day Guarantee covers one box (30 servings) per customer, household, shipping address, payment method, or account.

If your order included more than one box, your refund or store credit is based on the per-box price you actually paid: your order's product subtotal after any discounts, divided by the number of boxes. Additional boxes aren't eligible, whether they were in the same order or a later one.

Example: if you paid $120 for a 90-serving order (3 boxes), the guarantee covers one box at $40.

Refunds and store credit cover the product price only. Shipping isn't refundable, and because subscription orders ship free, we deduct the cost of shipping from subscription refunds.

One-Time Purchases

If you qualify, your refund is issued to your original payment method for the per-box price you paid, for one box.

Subscriptions

Not sure if you're on a subscription? Click the profile icon in the top right of our website to check your account, or look at your order confirmation email.

If you qualify, your refund is issued to your original payment method for the per-box price you paid, for one box, minus the cost of shipping (your subscription shipped free, so we deduct what it cost us to send it). If your shipment isn't right for you, reach out within 30 days of delivery.

You're always in control of your subscription: skip a shipment, pause for up to 3 months, or cancel, with no penalty, right from your account (the profile icon in the top right of our website) before your next renewal is charged. Renewal orders that have already been charged can't be cancelled - see our Cancellation Policy for how renewals and cancellations work.

Damaged, defective, or incorrect shipments are handled separately - see Damages or Issues below.

Discount Code Orders

Orders placed with a discount or promo code, including subscription orders, are eligible for store credit for one box, rather than a cash refund. All other requirements above still apply.

How to Request a Refund or Credit

Email our support team with "Refund Request" in the subject line and include:

Your full name
Your order number
Proof of purchase
A photo of your opened box
A few sentences (at least 3) about your experience and why CS2™ wasn't right for you

There's no need to send anything back - just reach out and we'll take it from there.

Damages or Issues

If your order arrives damaged, defective, or incorrect, contact us right away and we'll sort it out - this is handled separately from the guarantee above.

A Few Things This Guarantee Doesn't Cover

Flavor or taste preference
Requests made outside the 30-day window
Additional boxes beyond the one box covered by the guarantee
Customers who have already received a refund or credit under this guarantee
Gift cards and items marked final sale
Orders connected to resale, wholesale, or discount abuse (see below)

Keeping This Guarantee Fair

This guarantee is built for genuine, personal-use customers, and we want to keep it that way for everyone. It doesn't extend to orders we determine are connected to:

Reselling CS2™ product on Amazon, eBay, Walmart Marketplace, TikTok Shop, or any other third-party marketplace
Multiple orders placed under different names, emails, or accounts to the same or similar address, phone number, or payment method, to claim a first-time or subscription discount more than once
Mail-drop, freight-forwarding, virtual mailbox, or commercial suite addresses used to obtain or conceal the above
Discount codes shared, redistributed, or resold outside their intended use
False or misleading information provided at checkout

If we determine an order falls into one of these categories, we won't be able to offer a refund or credit, even if the order otherwise met the requirements above - including after it's shipped or been delivered.

We also keep an eye on repeat refund activity across accounts. If we notice a pattern that looks like abuse, we may move an account to store-credit-only going forward, or pause future eligibility.

Refund Timing

We review requests within 5 business days. Approved refunds land in your original payment method within 10 business days (your bank may take a little longer to post it). Store credit is issued as soon as your request is approved. If it's been 15 business days since approval and you still don't see it, email us at our support team and we'll look into it.

By purchasing CS2™ products, you agree to the terms of this policy, our Cancellation Policy, and our Terms of Service.